Online facility and program booking support

First visit the portal by typing sarnia.perfectmind.com into your browsers address bar. On the login page select ‘Signup’ at the top of the page.

For a full step by step guide please consult our registering for an account and adding family members video tutorial video tutorial.

Please note a temporary password will be emailed to you after you create your account. Please check your junk or spam email folders if you do not receive the email in your inbox.

If you have forgotten your password, you can select ‘Forgot Password’ on the login page. A new temporary password will be emailed to your email account, alongside steps to reset it.

As of April 2023, the City has decommissioned its former ActiveNet software and transitioned to a new software platform, Xplor. The new platform delivers reduced operating costs while streamlining the online booking and registration process, with an expanded lineup of options for users.

Users will need to create an account with the new software. We apologize for any inconvenience.

You can see a full calendar of your upcoming programs and any pending, tentative, or firmed facility bookings under the ‘Schedules’ drop-down menu toward the bottom of your Family Member Detail page. You can access your Family Member Detail page by clicking on ‘My Info’ in the top toolbar of the portal then selecting the family member from the Client List.

You can add a family member via the ‘Client List’ or ‘Family Member Detail’ pages. To access them click on the ‘My Info’ button in the toolbar at the top of the portal.

From there select the ‘Add Family Member’ button toward the top of the page and follow the on-screen prompts. More information can be found in our registering for an account and adding family members video tutorial.

Please email parksandrecreation@sarnia.ca for assistance.

Please consult our registering for an activity / program video tutorial.

No registration is required for drop-in programs. The information is provided in the portal so you can find the time, location, and other details of the program; however, you don’t need to register.
To participate, just arrive at the location at the designated time for the drop-in activity and pay the applicable fees.

Follow the same steps you would to register for an activity / program. If the program is full, the ‘Register’ button when you would typically proceed to payment will instead display as a ‘Waitlist’ button. Click the ‘Waitlist’ button to have your name added to the waitlist.

You can see a full calendar of your upcoming programs and any pending, tentative, or firmed facility bookings under the ‘Schedules’ drop-down menu toward the bottom of your Family Member Detail page. You can access your Family Member Detail page by clicking on ‘My Info’ in the top toolbar of the portal then selecting the family member from the Client List.

Please call 519-332-0656 or email strangway@sarnia.ca for assistance.

Please call 519-332-0656 or email strangway@sarnia.ca for assistance.

Please consult our booking a facility or amenity video tutorial.

Staff will email you with your contract once it has been approved. The contract will also be uploaded under the ‘Documents’ drop-down menu toward the bottom of your Family Member Detail page. You can access your Family Member Detail page by clicking on ‘My Info’ in the top toolbar of the portal then selecting the family member from the Client List.

The 45-day timeline allows us flexibility to ensure that allocations for user groups and City programs are available as needed, while limiting instances where individuals may book large blocks of facility space as placeholders before cancelling closer to the date.

Given the importance of these facilities to established user groups such as minor sports organization and recreational leagues, we want to ensure that they are appropriately allocated facility time before opening registration for one-off use. Limiting bookings until 2 weeks before the season start ensures we have those allocations in place before opening up bookings.

Ice season opening dates:

• Spring – April 1 (bookings open March 18)
• Summer – July 1 (bookings open June 17)
• Fall – September 1 (bookings open August 18)
• Winter – January 1 (bookings open December 18)

Outdoor sport facilities season opens March 15 (bookings open March 1)

Please note, the availability / operation of outdoor facilities is weather dependent.

These unique facilities often require a greater level of staff interaction / involvement for users to access. For example, class A diamonds are locked when not in use. Given this we want to ensure that users engage with staff directly as part of the booking process so they are fully informed of any extra facility requirements, and that the facilities are adequately prepared to welcome them.

Please consult our purchasing a membership video tutorial.