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Cancellations & Trip Changes

The Care-a-Van Office should be notified of any cancellations by 9:00 a.m. the day of the trip, by calling 519-336-3789.

Cancellations NOT called in by 9:00 a.m., cancellations at the door or “no shows” (you are not there to take your ride) will result in a charge of the regular cash fare as if you had actually taken the trip. This fee will be due the next time you use the Care-A-Van service. If the fee is not paid at that time you will not be allowed to book again until the fee is paid.

Let us know immediately if your plans change and your booking is not required. The time you reserved can then be used for someone else.

Individuals who have a permanent booking (or standing arrangement) that continually cancel their trip, will be removed from the permanent status and will have to book in advance from then on.

An after-hours phone number is available to accept same day emergency cancellations from Monday through Friday 3:00 p.m. to 10:30 p.m. and on Saturdays from 7:00 a.m. to 10:30 p.m. & Sundays 7:00 a.m. - 6:00 p.m.

Please Call: 519-464-3444

This page was reviewed or revised on Thursday, June 27, 2013 11:18 AM

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Periods of rain or drizzle ending near midnight then mainly cloudy with 40 percent chance of rain showers overnight then 40 percent chance of flurries before morning. Fog patches this evening. Wind southeast 30 km/h gusting to 50 becoming west 30 gusting to 50 after midnight. Temperature rising to plus 4 this evening then falling. Wind chill minus 8 overnight.

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For more information and forecasts, please visit Environment Canada


255 North Christina Street,
Sarnia, ON N7T 7N2
PH#: 519-332-0330
TTY# : 519-332-2664